Frequently Asked Questions

FAQ – Mobkar

Frequently Asked Questions

Everything you need to know about orders, shipping, our app, and support

Orders & Payments
Browse our store, add items to your cart, and proceed to checkout. Follow the steps to enter your shipping details and payment information, then confirm your order. You’ll receive a confirmation email shortly after.
Orders can be modified or cancelled within 24 hours of purchase. Please contact our support team as soon as possible, as orders that have already been shipped cannot be changed.
You can browse and check out as a guest. However, creating an account lets you track orders, save your details, and access your order history anytime.
Yes, a confirmation email is sent immediately after your order is placed. If you don’t see it, check your spam folder or contact our support team.
Only one discount code can be applied per order. If you have multiple offers, we recommend using the one with the highest value.
Shipping & Delivery
Shipping usually takes 24–48 hours.
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
Products & Availability
Most items are in stock and ready to ship. If a product is out of stock, you’ll see a notice on the product page with the option to be notified when it’s back.
All products sold on our store are 100% authentic and sourced directly from authorized suppliers. If you ever have doubts, contact us and we’ll verify your purchase.
Support
You can reach us via email at info@mob-kar.com or through the phone numbers listed in the contact section. Our team is available Saturday–Thursday, 9am–6pm.
Try resetting your password using the “Forgot Password” option on the login screen. If the issue continues, delete and reinstall the app, or contact our support team for help.
Our App
Yes! Our app is available for both iOS and Android.
  • iOS: Download it on the App Store — search for “Mobkar” or tap the link.
  • Android: Get it on Google Play — search for “Mobkar” or use the download link.
The app gives you a faster, smoother shopping experience with exclusive app-only deals, order tracking, push notifications, and easy reordering — all in one place.
Absolutely. The app is free to download and use on both iOS and Android.

Still have a question?

Our support team is available Saturday–Thursday, 9am–6pm

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